FirestoneSurvey: The American tire corporation Firestone desires to improve its service by initiating surveys. The survey will gather information on customer satisfaction, current programs offered and products sold in exchange for a chance to get a $50 gift card from a sweepstake.
The company wants to answer all questions to make the process as easy as possible for their customers. They also want feedback from their customers to improve their quality of service and attract new ones.
About Firestone
Firestone s.r.l., also known as Firestone Complete Auto Care, is an American company based in Akron, Ohio, and was founded by Harvey S. Firestone in 1900. It produces automotive products, including original equipment, tires, and rubber.
Firestone currently holds contracts with various automobile manufacturers like Honda, Volkswagen, BMW, Chevrolet, Kia, and Toyota to provide their customers with not just tires but also servicing automobiles using their tire services. They are considered one of the largest tire companies in the market and are also known for its personnel development program.
Firestone has partnered with other organizations such as Goodyear and Michelin because, as a business, it sees it necessary to partner with another business to increase its chances of success. It has also partnered with companies that do not compete in the same industry.
Firestone believes in providing quality customer services and wants an edge over its competitors.
Firestone also has a rewards program called the Diamond Awards and a customer satisfaction survey, which the company uses to gather information on their performance to improve their reputation on the market and improve their customer service and products.
In 2010, they partnered with Google to enter into a project using Google Earth to map roads, driving conditions, traffic, and other road conditions.
The company was awarded Brand of the Year in 2011 by Forbes Magazine, among 101 other nominations where companies were grouped according to brand value and market capitalization.
About Firestone survey
The online survey has been created and distributed by Firestone to gain customer feedback about the service they received from Firestone and their satisfaction.
The survey will only take 10 minutes of your time. After that, customers can take the survey and participate in the sweepstakes. The sweepstake is a random selection of 20 car owners where one person will win $50.00 gift cards which you can use for buying tires or other Firestone products for their cars. In addition, if customers do not have a car, they can be given Firestone shoes or a customized beach bag.
Firestone wants to improve their service through this survey to establish new partnerships and improve customer performance since the company was founded in 1900.
The survey will involve questions regarding the problems people encountered while buying tires from Firestone, how satisfied they are with their services, and other relevant questions.
Requirements to participate in the Firestone survey
To be involved in the Firestone survey, it would be best to adhere to this:
- Be a U.S legal resident.
- Employees of the different divisions, promotional agencies, and affiliated companies, alongside their family members, are not allowed to participate in the survey.
- You cannot transfer or assign these prizes.
- Every survey invitation needs a single entry.
- You might only participate in sweepstakes if you complete the surveys.
- Stay within seven days after your purchase to compete.
- The sweepstake winner will be liable for taxes.
- A tablet, computer, or mobile device connected to robust and reliable Internet access.
How to take the Firestonesurvey
Now that you know the requirements to participate in the Firestone survey, we will take you to step by step through the process.
- Visit your nearest Firestone store. You will get an entry to be part of the survey.
- Go to the site www.firestonesurvey.com to begin the survey. You will get directed to the welcome page. In the top-right corner, you will get an option to pick different languages. Translate the page to your most preferred language.
- You will get a box that will prompt you to input a 12-digit code. You can get this number from your purchase receipt. Once you enter the details correctly, hit the ‘begin survey’ button.
- Begin your Firestone survey, and provide answers to the questions diligently and honestly.
- Upon completing the survey, you will be prompted to enter your personal and contact details. It would be easier to get to the sweepstakes program. You will enjoy a $50 gift card if you are among the lucky winners.
- Review the provided details, submit and close on the survey.
FAQs
Is the Firestone sweepstakes a scam?
No, the survey is part of the company’s official marketing policy to improve its services and products.
Also, Try: Publix Survey & Win a $1000 Gift Card
Conclusion
Firestonesurvey determines customers’ levels of satisfaction. The management uses it as a source of information to determine what additional actions need to be taken to improve the procedures and products offered.
It is how you can use technology to give companies a competitive edge and help them stay on top.